Data Protection

Melber Privacy Policy — Your information is completely safe with us.

Melber believes every player's personal information belongs to them. We are committed to protecting your privacy. This policy explains what information is collected, why it is collected, and how it is kept secure.

Last Updated: January 2026

Your Privacy Our Priority

A brief overview of the measures Melber has put in place to protect your data.

SSL Encryption

All data transfers are secured with 256-bit SSL encryption. No third party can access or read your information in any way.

No Sale of Information

Melber never sells your personal information to third parties. Your data is used solely to improve the quality of our services.

User Controls

You may view, correct, or request deletion of your data at any time. Full control remains in your hands.

Secure Data Storage

Your information is stored on secure servers. Multiple layers of security are active to prevent unauthorized access.

Cookie Transparency

Melber is fully transparent about which cookies are used and why. You can update your cookie preferences at any time.

24/7 Support

Our support team is always here to help with any privacy-related questions or concerns.

01 Introduction & Applicability

Melber (website: melber.onl) is a world-class gaming platform built for online entertainment enthusiasts in Bangladesh and the surrounding region. We take your privacy seriously. This Privacy Policy explains what information Melber collects, why we collect it, and how we keep it secure.

By using the Melber website, mobile app, or any of our services, you are agreeing to this Privacy Policy. Please read it carefully before creating an account.

This Privacy Policy may be updated at any time. A notice will be posted on the site for any significant changes. We recommend checking this page regularly.

02 What Information We Collect

Melber collects certain information to deliver the best possible experience. Here is a detailed breakdown:

Types of Information Example Reason for Collection
Identity Information Name, date of birth, national ID Account Verification & Age Confirmation
Contact Information Email, mobile number Account Management & Support
Financial Information Mobile banking number, transaction history Deposit & Withdrawal Processing
Technical Information IP address, device information, browser Security & Fraud Prevention
Gaming Information Game history, bet amounts, wins and losses Responsible Gaming & Service Improvement

We only collect information that is necessary to provide our services. Collecting unnecessary or excessive data is against Melber's policy.

03 How Your Information Is Used

Melber uses the information we collect for the following purposes:

  • Account creation and management, and identity verification (KYC).
  • Processing deposits, withdrawals, and other financial transactions.
  • Delivering bonuses, promotions, and personalized offers.
  • Ensuring platform security and detecting fraudulent activity.
  • Monitoring responsible gaming practices and identifying at-risk behavior to provide timely support.
  • Ensuring customer service and technical support.
  • Meeting legal obligations and fulfilling regulatory requirements.
  • Improving platform performance and enhancing the user experience.
Important: Melber never sells your personal information to third parties for marketing or advertising purposes.

04 Who Your Information Is Shared With

Melber may share your information with certain third parties in limited circumstances and for specific reasons:

  • Payment Processors: Information required to complete mobile banking and e-wallet transactions is shared with the relevant payment provider.
  • Game Providers: Game providers on our platform may access necessary statistical data, but not personally identifiable information.
  • Law Enforcement: Information may be provided to authorities pursuant to a court order or legal obligation.
  • Security Partners: Information required for fraud detection and anti-money laundering (AML) services may be shared with our audit partners.

For any sharing of your information beyond the above, your explicit consent will be obtained beforehand.

05 Cookies & Tracking Technologies

Melber uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. The types of cookies we use:

  • Essential Cookies: Essential for maintaining login sessions and ensuring account security.
  • Functionality Cookies: Used to remember your preferred language and settings.
  • Analytics Cookies: Used to understand how many users are visiting which pages, helping us improve the platform.

You can manage cookies through most browsers. However, disabling essential cookies may affect the availability of certain platform features.

06 Data Protection Measures

Melber follows the highest industry standards to protect your information. Our security framework includes:

  • 256-bit SSL/TLS encryption — active on all data transfers.
  • Server protection via firewall and Intrusion Detection System (IDS).
  • Regular security audits and penetration testing.
  • Strict data access controls for staff – only authorized personnel can view your information.
  • Two-factor authentication (2FA) available to keep your account secure.
  • Data backup and disaster recovery plans are active.
Keep your account password confidential, and notify our support team immediately if you notice any suspicious activity.

07 How Long Your Information Is Retained

Melber retains your information only for as long as necessary to provide our services or to meet legal obligations. General guidelines are as follows:

  • Data for active accounts is retained for as long as the account remains open.
  • Financial transaction records may be retained for up to 5 years after account closure, as required by law.
  • KYC documents are retained in accordance with regulatory guidelines.
  • Technical logs are generally deleted after 90 days.

Once the retention period expires, your information is securely deleted or anonymized.

08 Your Data Rights

Melber believes you have full rights over your own information. You may exercise the following rights:

Right to Access Your Information You may request to know what information we hold about you.
Right to Rectification You may request corrections to any inaccurate or incomplete information.
Right to Erasure You may request that your data be deleted, provided there is no legal obligation requiring us to retain it.
Right to Restrict Processing You may request that we stop using your data for specific purposes.
Right to Data Portability You may request a copy of your information in a structured format.
Right to Withdraw Consent You may withdraw your consent to data processing at any time.

To exercise any of the above rights, please contact our support team. We generally respond to requests within 30 days.

09 Protection of Minors

Melber strictly does not provide services to anyone under the age of 18. We never knowingly collect information from minors. If we become aware that a minor has created an account, we will immediately close that account and delete all associated data.

If parents suspect their child is using Melber, please contact our support team immediately.

10 Policy Updates & Contact

Melber reserves the right to update this Privacy Policy at any time. For significant changes, we will:

  • A clear notice will be displayed on the site.
  • We will notify you at your registered email address.
  • We will update the "Last Updated" date at the top of the page.

For any privacy-related questions or concerns, please get in touch with us:

We typically respond within 24–48 business hours.

Safe & Trusted

With your privacy protected Play on Melber

Your personal information is completely secure at Melber. Register now and enjoy slots, fish games, casino, and betting – with total peace of mind.

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